Ensuring Effective Customer Interactions in Human Services

Ensuring Effective Customer Interactions in Human Services

About this course

How staff members at human services agencies interact with their customers (or clients) can have a huge impact on service utilization. Though many of us think of customer service as an important aspect of the hospitality or retail fields, it is equally important for human service agency staff on all levels to provide excellent customer service. Through this bundle, participants will explore the benefits and challenges of providing excellent customer services, understand how burnout and vicarious trauma impact one's ability in providing great care, and how as a team we can work together to ensure that each customer or client who walks through our doors has a positive experience. 

Curriculum

  • What makes for a good customer service interaction?
  • Challenges to providing excellent customer service
  • Overcoming the challenges of burnout and vicarious trauma
  • Working as a team
  • How do you put it all together?
  • Team Strengths Activity
  • Understanding Customer Goals
  • Evaluation

About this course

How staff members at human services agencies interact with their customers (or clients) can have a huge impact on service utilization. Though many of us think of customer service as an important aspect of the hospitality or retail fields, it is equally important for human service agency staff on all levels to provide excellent customer service. Through this bundle, participants will explore the benefits and challenges of providing excellent customer services, understand how burnout and vicarious trauma impact one's ability in providing great care, and how as a team we can work together to ensure that each customer or client who walks through our doors has a positive experience. 

Curriculum

  • What makes for a good customer service interaction?
  • Challenges to providing excellent customer service
  • Overcoming the challenges of burnout and vicarious trauma
  • Working as a team
  • How do you put it all together?
  • Team Strengths Activity
  • Understanding Customer Goals
  • Evaluation